Hypothesized the Relationship between Workload, Work-Life Balance, Organisational Support and Employees' Turnover Intentions

Moderated Mediation Analysis

Abstract

In today's dynamic work environment, excessive workload and the struggle for work-life balance significantly influence turnover intentions, highlighting the urgent need to address this issue. We examined the impact of workload on WLB and its effect on employee turnover intentions. Furthermore, we decipher the mediation effect of WLB and moderation effect of organisational support on this primal relationship of employees (n = 562) in Haryana, India, and is analysed through SEM-AMOS. The findings indicated that a high workload negatively affects WLB, influencing turnover intentions. Organisational support, such as flexible work arrangements, alleviated the negative impact of workload on WLB. The study highlights the importance of providing adequate organizational support to improve WLB, reduce turnover intentions, and enhance employee retention. The results are aligned with Social Exchange Theory, which suggests that employees are more likely to manage their workload effectively and remain engaged in the organisation when they feel supported.