Enhancing University Operations: A Study of the Electronic Document Management Systems (EDMS) of One Higher Education Institution

Abstract

The increasing reliance on technology and the growing need for efficient data management in higher education institutions have led to the widespread adoption of Electronic Document Management Systems (EDMS). This study explored the current state of EDMS and its benefits, challenges, and implementation strategies. Similarly, it explores the impact of EDMS on key operations (administrative processes, academic management, student services, and research activities) in one higher education institution in the Philippines based on the premise of the Technology Acceptance Model (TAM). The findings highlight a significant relationship among variables. Likewise, the study identifies benefits, challenges, and implementation strategies as key predictors of the behavioral intention to use the EDMS. Furthermore, key operations in terms of administrative processes significantly predict TAM components in terms of perceived usefulness, perceived ease of use and behavioral intention to use EDMS.