Challenges Faced by Low-Income Workers: Insights from Informal Business Sector in South Africa

Abstract

The informal business sector plays a vital role in the South African economy, particularly in area such as Pietermaritzburg in KwaZulu-Natal Province. However, low-income workers in this sector are faced with precarious employment conditions such as lack of job security, inadequate wages and limited access to social protection. This study seek to explore strategies to enhance decent work for low-income workers, drawing insights from empirical research conducted in Pietermaritzburg area. The study adopted a quantitative methods approach. The participants for this study includes 50 informal sector employees to identify key challenges and opportunities. A purposive sampling method was used to select the workers from informal business sector in Pietermaritzburg. Data was collected using semi- structured questionnaires. Furthermore, data was analyzed using SPSS version 24. Findings reveal that poor working conditions, limited training opportunities and weak regulatory frameworks exacerbate vulnerabilities among low-income workers. Strategies such as skill development programs, access to microfinance, formalization initiatives, and stronger policy interventions were identified as critical pathways to improve work conditions. Furthermore, fostering partnerships between government entities, non-governmental organizations, and local communities emerged as a significant enabler for sustainable change. The study underscores the importance of addressing structural inequalities while promoting inclusivity and empowerment within the informal sector. The study recommends the implementation of these strategies, it is possible to enhance worker dignity, productivity, and economic participation. The recommends contribute to the broader discourse on decent work and sustainable development, offering actionable insights for policymakers and development practitioners aiming to improve the livelihoods of marginalized populations in South Africa.