Housekeeping Service Skills Clinic Program of the College of Hospitality Education: An Evaluation

Abstract

This paper is intended to measure the impact of the housekeeping service skills clinic for utility personnel, a community-professional extension program of the Hospitality Program, University of Mindanao to the SHERG community in Matina, Bolton, Panabo and Bansalan (Main and Branches). The study used the pretest and post-test research approach and qualitative analysis. The researcher gathered data through survey and  focus group discussion. Results showed that the training participants were highly competent in executing the skills requirement for the housekeeping service qualifications. Hence, out of 60 participants there were 28 who willingly took and passed the TESDA Level II certifications. It suggests that the training given to the Sherg Janitorial & Allied Services employees was effective and is aligned to the standards of TESDA, thus had helped them improve their skills in housekeeping. The researcher recommends that this kind of training must be implemented continually to help the community of housekeepers to be a skillful and excellent service provider.